Refund policy

Last updated: July 13, 2026

Return Policy

Not completely satisfied with your purchase? Products purchased directly via the webshop of Gunderwear can be returned up to and including 30 days after receipt.

This return policy does not apply to purchases made via marketplaces on which Gunderwear is active. The terms and return procedure of the relevant sales platform apply to this.

Returns

You do not need to register your return in advance and you do not need to fill out a return form.

The return package must be sent no later than the 30th day after receipt. The date on the shipping receipt is decisive.

Clearly state your order number on or inside the return package. Without an order number, the return cannot be linked to the sender and the original order. Returns without an order number will therefore not be processed.

Return address

Send your return to:

Gunderwear
Order [your order number]
Burgemeester Wittestraat 26
5616 DB Eindhoven
The Netherlands

Ensure correct addressing, sufficient postage, and proper packaging. The sender is responsible for the return shipment until it has been received by Gunderwear has been received.

Check yourself via the tracking number whether your return has been delivered. You will automatically receive a message as soon as the return has been processed. Only contact us if you have not received a confirmation 7 working days after the registered delivery.

Return conditions

For a full refund, the product must be unworn, unused, unwashed, clean, complete, and odor-free. The original attached labels must still be on the product, and the product must be returned in the original packaging where possible.

Underwear, swimwear, and similar garments must be worn over your own underwear when trying them on for hygienic reasons.

You may inspect and try on a product as would reasonably be possible in a physical store. If a product has been used or handled beyond what was necessary to assess it, you may Gunderwear set off the demonstrable depreciation.

A product returned after the statutory cooling-off period has expired must be suitable for resale as new. If the return conditions are not met, the return may be refused.

Sealed hygiene products

Sealed products that are not suitable for return due to health protection or hygiene reasons cannot be returned after the seal has been broken.

This may apply to sealed lubricants, care products, and certain intimate accessories, among others. If a product is excluded from return, this will be stated with the product or before completing the order.

Return costs

The costs for returning a standard return shipment are entirely at the customer's expense. Gunderwear does not provide a return label for this and does not reimburse these return costs.

Have you received an incorrect, damaged, incomplete, or defective product? If so, please contact us before returning it. Gunderwear and, where possible, immediately include clear photos showing the problem. Do not return the product on your own initiative. Gunderwear assesses the report and indicates which follow-up steps are necessary.

Refund policy

Upon receipt and inspection of the return shipment, you pay Gunderwear refund the amount actually paid for the accepted returned products.

The refund will be processed using the same payment method used for the order. Depending on the bank or payment method, it may take a few business days for the amount to appear.

Depreciation and abuse

Gunderwear does not charge fixed restocking fees for a standard return.

If a product has been used or handled more than was necessary to assess it, the demonstrable depreciation in value may be offset. In this regard, account may be taken of, among other things, signs of use, damage, soiling, odors, missing labels, missing parts, and the condition of the product packaging.

In the event of indications of fraud or abuse, Gunderwear investigate a return shipment more closely. In the event of demonstrable structural abuse, Gunderwear decide not to accept future orders anymore.

Discounts and free promotional products

In the event of a return, only the amount actually paid for the product will be refunded. If a discount is spread across multiple products, it will be distributed proportionally across the relevant products.

A free promotional product must be returned unused and complete together with the returned products, unless the value of the products you keep still meets the conditions under which the free promotional product was provided.

If the free promotional product is not returned, its previously stated sales value may be offset against the amount to be refunded.

Rejected returns

A return shipment sent outside the return period or that does not meet the return conditions may be refused.

If you wish to receive a rejected product back, the costs of the new shipment are at your expense.

Contact

Have you received an incorrect, damaged, incomplete, or defective product, or do you have another question about a return? Please contact us via:

Email: info@gunderwear. Nl
Phone and WhatsApp: +31 6 28 80 60 28